Guardian Money receives a complaint about a Simba mattress every month to six weeks. Having gone through a similar process as Gwinnutt, the inspector concluded there was no manufacturer’s fault. She says the Homeserve inspector who was sent by Simba to inspect her mattress admitted it was higher and firmer in the middle but that was not part of the official test. We have never had any back issues or pain before, but in the last few months the back pain has becoming so bad that it wakes us up constantly, so I now actually sleep on the sofa to try and get some rest.” “Initially we were very happy with it but within a couple of months, and despite rotating it monthly, as advised, it developed a huge ridge or lump lengthways across the middle, meaning that when we lie on it, we are constantly being tilted outwards, as if sleeping on a slope. Lucinda Pestana, from Woking, is currently sleeping on her sofa as her £600 Simba mattress of less than a year old has, she says, become impossible to sleep on. Simba has used this report to deny our claim on the 10-year guarantee and leaving us with a year old bed that is next to useless,” he says. “He laid a piece of string across the mattress and concluded that the ridge and the depressions are deemed to be within “acceptable tolerances”. Eleven months later he says the mattress developed a ridge down the middle, and depressions either side, that he says have forced him into the spare room to get a decent night’s sleep.įollowing his complaint, Simba sent an inspector from Homeserve Furniture Repairs who told him that because the depressions were less than 3cm (1 inch) deep, the mattress would not be replaced. He and his wife, who live in Tunbridge Wells, paid £599 (reduced from £799 as part of a bundle deal) for their superking-sized mattress. James Gwinnutt is one of those who contacted Money saying that he feels he’s been treated poorly by Simba. Simba mattresses come with a 10-year guarantee promising a replacement if it fails in that time.
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